{"id":371,"date":"2020-02-12T14:50:04","date_gmt":"2020-02-12T17:50:04","guid":{"rendered":"http:\/\/init.net.br\/blog\/?p=371"},"modified":"2023-07-25T12:07:56","modified_gmt":"2023-07-25T15:07:56","slug":"principais-problemas-de-e-mail","status":"publish","type":"post","link":"https:\/\/blog.init.net.br\/?p=371","title":{"rendered":"Principais problemas de e-mail"},"content":{"rendered":"\n<p>Os principais problemas de configura\u00e7\u00e3o do e-mail de nossos clientes s\u00e3o<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><i class=\"wp-svg-office office\"><\/i> <a href=\"#envio\">Registro e hospedagem<\/a><\/h5>\n\n\n\n<h5 class=\"wp-block-heading\"><i class=\"wp-svg-loop-2 loop-2\"><\/i> <a href=\"#envio\">Envio e Recebimento;<br><\/a><br><i class=\"wp-svg-pie pie\"><\/i> <a href=\"#cheio\">Caixa postal cheia;<br><\/a><br><i class=\"wp-svg-blocked blocked\"><\/i> <a href=\"#spam\">Lista de SPAM;<br><\/a><br><i class=\"wp-svg-key-2 key-2\"><\/i> <a href=\"#login\">Autentica\u00e7\u00e3o do e-mail (senha incorreta);<br><\/a><br><i class=\"wp-svg-mail mail\"><\/i> <a href=\"#sync\">Sincroniza\u00e7\u00e3o do Google Sync ou do Exchange.<\/a><\/h5>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"envio\"><i class=\"wp-svg-office office\"><\/i> Registro e hospedagem;<\/h4>\n\n\n\n<p>Verificar se o dom\u00ednio est\u00e1 registrado e ativo:<\/p>\n\n\n\n<ul>\n<li>Acesso o servi\u00e7o de <a rel=\"noreferrer noopener\" href=\"https:\/\/registro.br\/tecnologia\/ferramentas\/whois\/\" target=\"_blank\">registro.br<\/a> para verificar as informa\u00e7\u00f5es de hospedagem do dom\u00ednio (somene dominios terminado em .br)<\/li>\n\n\n\n<li>Confira as seguintes informa\u00e7\u00f5es: Servidores DNS (mostram onde as informa\u00e7\u00f5es est\u00e3o armazenadas) e o status (ativo, congelado, expirado)<\/li>\n\n\n\n<li>Fa\u00e7a um teste do servi\u00e7o MX. <a rel=\"noreferrer noopener\" href=\"https:\/\/mxtoolbox.com\/\" target=\"_blank\">mxtool.com.br<\/a> digite o dom\u00ednio novamente e verifique para onde est\u00e1 apontando o endere\u00e7o MX.<\/li>\n<\/ul>\n\n\n\n<p>Ex. consulta do dom\u00ednio initnet.com.br<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-2\">\n<div class=\"wp-block-column is-layout-flow\" style=\"flex-basis:100%\">\n<figure class=\"wp-block-table is-style-regular has-small-font-size\"><table><tbody><tr><th>SERVIDOR DNS<\/th><td>dns1.initweb.com.br<\/td><\/tr><tr><th>SERVIDOR DNS<\/th><td>dns2.initweb.com.br<\/td><\/tr><tr><th>SERVIDOR DNS<\/th><td>dns3.initweb.com.br<\/td><\/tr><tr><th>SERVIDOR DNS<\/th><td>dns4.initweb.com.br<\/td><\/tr><\/tbody><\/table><figcaption class=\"wp-element-caption\">endere\u00e7os dos servidores DNS<\/figcaption><\/figure>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-table has-small-font-size\"><table><tbody><tr><th>STATUS<\/th><td>Publicado<\/td><\/tr><\/tbody><\/table><figcaption class=\"wp-element-caption\">status do dom\u00ednio<br><\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-table has-small-font-size\"><table><thead><tr><th>Pref<\/th><th>Hostname<\/th><th>IP Address<\/th><th>TTL<\/th><th><\/th><\/tr><\/thead><tbody><tr><td>1<\/td><td><a href=\"https:\/\/mxtoolbox.com\/SuperTool.aspx?action=mx%3ainitnet.com.br&amp;run=toolpage#\">ASPMX.L.GOOGLE.COM<\/a><\/td><td><a href=\"https:\/\/mxtoolbox.com\/SuperTool.aspx?action=mx%3ainitnet.com.br&amp;run=toolpage#\">172.253.122.26<\/a>Google LLC (AS15169)<\/td><td>60 min<\/td><td><a href=\"https:\/\/mxtoolbox.com\/SuperTool.aspx?action=mx%3ainitnet.com.br&amp;run=toolpage#\">Blacklist Check<\/a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<a href=\"https:\/\/mxtoolbox.com\/SuperTool.aspx?action=mx%3ainitnet.com.br&amp;run=toolpage#\">SMTP Test<\/a><\/td><\/tr><tr><td>1<\/td><td><a href=\"https:\/\/mxtoolbox.com\/SuperTool.aspx?action=mx%3ainitnet.com.br&amp;run=toolpage#\">ASPMX.L.GOOGLE.COM<\/a><\/td><td><a href=\"https:\/\/mxtoolbox.com\/SuperTool.aspx?action=mx%3ainitnet.com.br&amp;run=toolpage#\">2607:f8b0:4004:c06::1a<\/a><\/td><td>60 min<\/td><td><a href=\"https:\/\/mxtoolbox.com\/SuperTool.aspx?action=mx%3ainitnet.com.br&amp;run=toolpage#\">Blacklist Check<\/a><\/td><\/tr><tr><td>5<\/td><td><a href=\"https:\/\/mxtoolbox.com\/SuperTool.aspx?action=mx%3ainitnet.com.br&amp;run=toolpage#\">ALT1.ASPMX.L.GOOGLE.COM<\/a><\/td><td><a href=\"https:\/\/mxtoolbox.com\/SuperTool.aspx?action=mx%3ainitnet.com.br&amp;run=toolpage#\">209.85.202.26<\/a>Google LLC (AS15169)<\/td><td>60 min<\/td><td><a href=\"https:\/\/mxtoolbox.com\/SuperTool.aspx?action=mx%3ainitnet.com.br&amp;run=toolpage#\">Blacklist Check<\/a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<a href=\"https:\/\/mxtoolbox.com\/SuperTool.aspx?action=mx%3ainitnet.com.br&amp;run=toolpage#\">SMTP Test<\/a><\/td><\/tr><tr><td>5<\/td><td><a href=\"https:\/\/mxtoolbox.com\/SuperTool.aspx?action=mx%3ainitnet.com.br&amp;run=toolpage#\">ALT1.ASPMX.L.GOOGLE.COM<\/a><\/td><td><a href=\"https:\/\/mxtoolbox.com\/SuperTool.aspx?action=mx%3ainitnet.com.br&amp;run=toolpage#\">2a00:1450:400b:c00::1b<\/a><\/td><td>60 min<\/td><td><a href=\"https:\/\/mxtoolbox.com\/SuperTool.aspx?action=mx%3ainitnet.com.br&amp;run=toolpage#\">Blacklist Check<\/a><\/td><\/tr><tr><td>5<\/td><td><a href=\"https:\/\/mxtoolbox.com\/SuperTool.aspx?action=mx%3ainitnet.com.br&amp;run=toolpage#\">ALT2.ASPMX.L.GOOGLE.COM<\/a><\/td><td><a href=\"https:\/\/mxtoolbox.com\/SuperTool.aspx?action=mx%3ainitnet.com.br&amp;run=toolpage#\">64.233.184.27<\/a>Google LLC (AS15169)<\/td><td>60 min<\/td><td><a href=\"https:\/\/mxtoolbox.com\/SuperTool.aspx?action=mx%3ainitnet.com.br&amp;run=toolpage#\">Blacklist Check<\/a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<a href=\"https:\/\/mxtoolbox.com\/SuperTool.aspx?action=mx%3ainitnet.com.br&amp;run=toolpage#\">SMTP Test<\/a><\/td><\/tr><tr><td>5<\/td><td><a href=\"https:\/\/mxtoolbox.com\/SuperTool.aspx?action=mx%3ainitnet.com.br&amp;run=toolpage#\">ALT2.ASPMX.L.GOOGLE.COM<\/a><\/td><td><a href=\"https:\/\/mxtoolbox.com\/SuperTool.aspx?action=mx%3ainitnet.com.br&amp;run=toolpage#\">2a00:1450:400c:c0b::1a<\/a><\/td><td>60 min<\/td><td><a href=\"https:\/\/mxtoolbox.com\/SuperTool.aspx?action=mx%3ainitnet.com.br&amp;run=toolpage#\">Blacklist Check<\/a><\/td><\/tr><tr><td>10<\/td><td><a href=\"https:\/\/mxtoolbox.com\/SuperTool.aspx?action=mx%3ainitnet.com.br&amp;run=toolpage#\">ALT3.ASPMX.L.GOOGLE.COM<\/a><\/td><td><a href=\"https:\/\/mxtoolbox.com\/SuperTool.aspx?action=mx%3ainitnet.com.br&amp;run=toolpage#\">142.250.27.27<\/a>Google LLC (AS15169)<\/td><td>60 min<\/td><td><a href=\"https:\/\/mxtoolbox.com\/SuperTool.aspx?action=mx%3ainitnet.com.br&amp;run=toolpage#\">Blacklist Check<\/a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<a href=\"https:\/\/mxtoolbox.com\/SuperTool.aspx?action=mx%3ainitnet.com.br&amp;run=toolpage#\">SMTP Test<\/a><\/td><\/tr><tr><td>10<\/td><td><a href=\"https:\/\/mxtoolbox.com\/SuperTool.aspx?action=mx%3ainitnet.com.br&amp;run=toolpage#\">ALT3.ASPMX.L.GOOGLE.COM<\/a><\/td><td><a href=\"https:\/\/mxtoolbox.com\/SuperTool.aspx?action=mx%3ainitnet.com.br&amp;run=toolpage#\">2a00:1450:4025:401::1a<\/a><\/td><td>60 min<\/td><td><a href=\"https:\/\/mxtoolbox.com\/SuperTool.aspx?action=mx%3ainitnet.com.br&amp;run=toolpage#\">Blacklist Check<\/a><\/td><\/tr><tr><td>10<\/td><td><a href=\"https:\/\/mxtoolbox.com\/SuperTool.aspx?action=mx%3ainitnet.com.br&amp;run=toolpage#\">ALT4.ASPMX.L.GOOGLE.COM<\/a><\/td><td><a href=\"https:\/\/mxtoolbox.com\/SuperTool.aspx?action=mx%3ainitnet.com.br&amp;run=toolpage#\">142.250.153.26<\/a>Google LLC (AS15169)<\/td><td>60 min<\/td><td><a href=\"https:\/\/mxtoolbox.com\/SuperTool.aspx?action=mx%3ainitnet.com.br&amp;run=toolpage#\">Blacklist Check<\/a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<a href=\"https:\/\/mxtoolbox.com\/SuperTool.aspx?action=mx%3ainitnet.com.br&amp;run=toolpage#\">SMTP Test<\/a><\/td><\/tr><tr><td>10<\/td><td><a href=\"https:\/\/mxtoolbox.com\/SuperTool.aspx?action=mx%3ainitnet.com.br&amp;run=toolpage#\">ALT4.ASPMX.L.GOOGLE.COM<\/a><\/td><td><a href=\"https:\/\/mxtoolbox.com\/SuperTool.aspx?action=mx%3ainitnet.com.br&amp;run=toolpage#\">2a00:1450:4013:c16::1a<\/a><\/td><td>60 min<\/td><td><a href=\"https:\/\/mxtoolbox.com\/SuperTool.aspx?action=mx%3ainitnet.com.br&amp;run=toolpage#\">Blacklist Check<\/a><\/td><\/tr><\/tbody><\/table><figcaption class=\"wp-element-caption\">endere\u00e7o dos servidores de e-mail (MX).<\/figcaption><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"envio\"><i class=\"wp-svg-loop-2 loop-2\"><\/i> Envio e Recebimento;<\/h4>\n\n\n\n<p>Verificar portas de envio e recebimento:<\/p>\n\n\n\n<p>IMAP 143 &#8211; Sem SSL ou TLS<br>POP 110 &#8211; Sem SSL ou TLS<br>SMTP 587 &#8211; Sem SSL ou TLS<\/p>\n\n\n\n<p>Verificar endere\u00e7o do servidor recebimento: imap.DOMINIO.com.br ou pop.DOMINIO.com.br ou mail.DOMINIO.com.br<\/p>\n\n\n\n<p>Verificar endere\u00e7o do servidor de envio: smtp.DOMINIO.com.br ou mail.DOMINIO.com.br<\/p>\n\n\n\n<p>Verificar se o provedor n\u00e3o est\u00e1 com alguma instabilidade, consultar o status de cada provedor. <a href=\"https:\/\/blog.init.net.br\/?p=470\">Lista de sites dos provedores aqui.<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"cheia\"><i class=\"wp-svg-pie pie\"><\/i> Caixa postal cheia;<\/h4>\n\n\n\n<p>Se a conta for do tipo POP configurado no Outlook:<\/p>\n\n\n\n<ul>\n<li>Diminuir o tempo de &#8220;salvar c\u00f3pia no servidor ou desabilitar essa op\u00e7\u00e3o&#8221;<\/li>\n<\/ul>\n\n\n\n<p>Se a conta for IMAP:<\/p>\n\n\n\n<ul>\n<li>Orientar o cliente sobre realizar uma limpeza, ou esvaziar lixeira, caixa de SPAM.<\/li>\n\n\n\n<li>Criar um PST local e copiar os arquivos para local.<\/li>\n<\/ul>\n\n\n\n<p>Se a conta for Google ou Exchange<\/p>\n\n\n\n<ul>\n<li>Limpeza da caixa de entrada<\/li>\n\n\n\n<li>Contratar mais espa\u00e7o para a conta.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"spam\"><i class=\"wp-svg-blocked blocked\"><\/i> Lista de SPAM;<\/h4>\n\n\n\n<p>Confirmar se o dom\u00ednio esta na lista de SPAM:<\/p>\n\n\n\n<p>Usar a ferramenta&nbsp;https:\/\/mxtoolbox.com\/<\/p>\n\n\n\n<p>Se aparecer na lista, informar para cliente que gerenciamos a hospedagem e vamos solicitar a verifica\u00e7\u00e3o, para clientes que n\u00e3o gerenciamos, orientar a solicitar ao provedor a libera\u00e7\u00e3o.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"login\"><i class=\"wp-svg-key-2 key-2\"><\/i> Autentica\u00e7\u00e3o do e-mail (senha incorreta);<\/h4>\n\n\n\n<p>Verificar no webmail se o acesso est\u00e1 correto com o e-mail e senha informado.<\/p>\n\n\n\n<p>Provedores tipo Locaweb, Kinghost, Uolhost, Hostgator: webmail.DOMINIO.com.br<\/p>\n\n\n\n<p>Google: usar o gmail.com<\/p>\n\n\n\n<p>Microsoft: Usar o office.com\/login<\/p>\n\n\n\n<p>Caso a senha esteja errada, confirmar quem tem acesso para alterar.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"sync\"><i class=\"wp-svg-mail mail\"><\/i> Sincroniza\u00e7\u00e3o do Google Sync ou do Exchange.<\/h4>\n\n\n\n<p>Geralmente no Google \u00e9 adicionar a conta ao G-Sync novamente.<\/p>\n\n\n\n<p>No Exchange, criar um novo perfil de e-mail e adicionar novamente a conta como Exchange.<\/p>\n\n\n\n<div id=\"njcdgcofcbnlbpkpdhmlmiblaglnkpnj\">&nbsp;<\/div>\n\n\n\n<div id=\"njcdgcofcbnlbpkpdhmlmiblaglnkpnj\">&nbsp;<\/div>\n\n\n\n<div id=\"njcdgcofcbnlbpkpdhmlmiblaglnkpnj\">&nbsp;<\/div>\n\n\n\n<div id=\"njcdgcofcbnlbpkpdhmlmiblaglnkpnj\">&nbsp;<\/div>\n\n\n\n<div id=\"njcdgcofcbnlbpkpdhmlmiblaglnkpnj\">&nbsp;<\/div>\n\n\n\n<div id=\"njcdgcofcbnlbpkpdhmlmiblaglnkpnj\">&nbsp;<\/div>\n\n\n\n<div id=\"njcdgcofcbnlbpkpdhmlmiblaglnkpnj\">&nbsp;<\/div>\n\n\n\n<div id=\"njcdgcofcbnlbpkpdhmlmiblaglnkpnj\">&nbsp;<\/div>\n\n\n\n<div id=\"njcdgcofcbnlbpkpdhmlmiblaglnkpnj\">&nbsp;<\/div>\n\n\n\n<div id=\"njcdgcofcbnlbpkpdhmlmiblaglnkpnj\">&nbsp;<\/div>\n\n\n\n<div id=\"njcdgcofcbnlbpkpdhmlmiblaglnkpnj\">&nbsp;<\/div>\n\n\n\n<div id=\"njcdgcofcbnlbpkpdhmlmiblaglnkpnj\">&nbsp;<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Os principais problemas de configura\u00e7\u00e3o do e-mail de nossos clientes s\u00e3o Registro e hospedagem Envio e Recebimento; Caixa postal cheia; Lista de SPAM; Autentica\u00e7\u00e3o do e-mail (senha incorreta); Sincroniza\u00e7\u00e3o do Google Sync ou do Exchange. Registro e hospedagem; Verificar se o dom\u00ednio est\u00e1 registrado e ativo: Ex. consulta do dom\u00ednio initnet.com.br SERVIDOR DNS dns1.initweb.com.br SERVIDOR [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[14],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.init.net.br\/index.php?rest_route=\/wp\/v2\/posts\/371"}],"collection":[{"href":"https:\/\/blog.init.net.br\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.init.net.br\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.init.net.br\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.init.net.br\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=371"}],"version-history":[{"count":28,"href":"https:\/\/blog.init.net.br\/index.php?rest_route=\/wp\/v2\/posts\/371\/revisions"}],"predecessor-version":[{"id":733,"href":"https:\/\/blog.init.net.br\/index.php?rest_route=\/wp\/v2\/posts\/371\/revisions\/733"}],"wp:attachment":[{"href":"https:\/\/blog.init.net.br\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=371"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.init.net.br\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=371"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.init.net.br\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=371"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}